Old Heart Tree Our Family With Sweet Members Personalized Ornament NVL06NOV23KL2

We ship for free on all orders!

SHIPMENT PROCESSING TIME

All orders are processed within 10-15 days in business days. Shipping time will depend on locations, availability of the item, and Local Jurisdiction Regulations. Orders are not shipped or delivered on weekends or holidays.

If you haven’t received your parcel within 20 days, please contact the shipping courier with your tracking code. If you need further assistance or have any unanswered questions, please contact our team via email at [email protected]

SHIPPING ESTIMATE AND DELIVERY CHARGES

We shall charge the shipping and delivery fees as mentioned below from you. Shipping charges may vary based on the order value of the Product that you have added to the cart. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner.

In the event we charge a shipping fee for the delivery of a purchased Product, such shipping fees will be refunded proportionately by us pursuant to any return or cancellation of the Product. You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you.

Please Note:

• Shipping time doesn’t include our 2-3 days of order processing time.
• You have up to 12 hours after purchase to cancellation & changes.
• Orders placed after 5:00 p.m. EST will be processed on the following business day.

Learn more about Shipping Policy here.

RETURNS

We offer a 30-day return policy to our customers. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

RETURNS NEED TO MEET ALL OF THE FOLLOWING CONDITIONS:

• Items must be defective or damaged to qualify.
• Returns must be sent via certified mail.
• Delivered goods have printing errors, wrong items, wrong size, wrong color, wrong design, or wrong style (e.g., long sleeve shirt instead of t-shirt) and are defective.
• All items must have original packaging and be carefully packaged for shipping.
• Must include an invoice.
• Any items that do not meet the above conditions will not be refunded or exchanged.
• Refunds will be issued upon receipt and inspection of the returned item(s).
• Please do not send your package back to us unless we give you permission to do so.

To request a return, please follow these steps:

1. Submit a return request within 30 days after receiving your goods. After this period, your right to return is forfeited.
2. Take clear photos/videos of the product and its packaging, including the QR code/Cover Package.
3. Email us at [email protected], stating your reason for a replacement/refund and attaching the photos/videos.
4. We will respond within 24 hours.

Once your return request is approved, please proceed with the following:

Pack the items securely in a nylon bag or any suitable packaging with the order ID included.

Please note that you are responsible for covering the shipping costs for returning the order. We do not refund these shipping costs.

For more details, check our Return & Refund policy.